The now famous drive to make the customer the core of Apple’s business is why I’m so excited about this opening. Furthermore, I helped introduce new measures for returning customers, which raised customer retention by 50%! With the belief that tech always needs to be at the forefront of our retail strategy, I assisted in streamlining our digital offer and interface, providing the customer with a much more pleasant user experience. While working at Samsung, I reshuffled the customer experience from the moment the customer entered the door to provide more personalized service. I know that Apple is putting more emphasis on making sure that their customer experience is unmatched by competitors. I’m positive that my expertize will prove beneficial to Apple as well. In my current role as a retail specialist at Samsung, I’ve raised sales by 35% through a new approach to customer management as well as digitization of products and services. As a long-time follower of Apple’s business growth, I was excited to come across an opening for an Apple Specialist.
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